Complaint

Modified on Tue, 18 Jun 2024 at 10:26 AM

We continuously strive to satisfy our customers, and we are confident that our customer support team can resolve any problems you may have. Please follow these steps to help us resolve the issue as quickly as possible:


Submit a Complaint:

The first step is to submit a complaint by contacting the U.S. Soccer Store Support Team. You can reach us via email, phone, or through our online contact form.


Our customer support team will investigate your issue and work with you to achieve a satisfactory resolution.


Escalation:

If your issue remains unresolved, you can choose to escalate it to our Complaints team for further assistance.


To expedite the process, provide the escalation details in writing and use (this form). If your previous touchpoints were via phone, please include your order number, description of the issue, relevant photos (if applicable), and the ideal resolution. This will help our team review your case, assist with their investigations, and resolve your complaint as quickly as possible.


Thank you for your patience and understanding.

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