My order / item hasn’t arrived

Modified on Sun, 31 Dec 2023 at 03:03 PM

Your merchandise order will ship within 5-10 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-8 business days in transit from the ship date. Ground shipments may be shipped by FedEx or USPS. You may select expedited delivery of 3 Day Select, Second Day Air or Next Day Air during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee. All orders placed after 2:00 p.m. Eastern Time will be processed the following business day. Shipping charges are calculated based on real-time FedEx rates. Saturday and Sunday are not recognized as business days according to FedEx guidelines.

Special Order Items:
These products ship from a third party. Product may take 1-6 weeks to ship from the vendor.

International Orders:
For International orders and shipping, please e-mail Customer Service to assure the best possible shipping price.  

Tracking your order/package:

Once your package/order has left the warehouse you can track the order via our carrier partner's website. Please refer to your Shipping Confirmation email which will include a tracking link.  

For domestic orders please allow at least 2-8 working days for your order to arrive. International orders can take up to 7-14 working days to arrive in the country and clear customs.

Guideline: Once your order has been processed, the table below shows you the typical number of working days your item will take to be delivered to you based on where your order was sent from:

Sent from the US
Working Days
Working Days
Within the US2-8 days1-3 days
Canada/ Mexico2-8 days3-4 days
Rest of World7-14 days3-4 days

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